Refund & Cancellation Policy

Last updated: 12 September 2026

Digital goods, delivered instantly

A download pass unlocks downloads immediately after payment, so it cannot be returned. All sales are final and there is nothing to cancel — a pass is a one-time purchase, not a subscription.

When we will help anyway

• You were charged but the pass did not unlock: send us your payment ID and we will restore it (you can also do this yourself from Download → “Already paid?”).
• You were charged twice for the same session: we will refund the duplicate.
• Downloads were broken during your pass period because of a fault on our side: we will extend the pass or refund it.

How to reach us

Send us a message with the payment ID from your receipt (it starts with pay_). Approved refunds are returned to the original payment method by Razorpay, typically within 5–7 working days.